Shipping Policy
Last updated: August 27, 2026
KeebPilot ships mechanical keyboard products to selected international destinations.
Available shipping options and the final shipping charge are shown during checkout based on your destination and the products in your cart.
All shipping prices below are in USD.
Standard Shipping Rates
| Destination | Switch Orders | Standard Keycap Orders | Free Shipping |
|---|---|---|---|
| United States | $6.99 | $9.99 | $59+ |
| Canada | $5.99 | $9.99 | $59+ |
| United Kingdom | $5.99 | $8.99 | $59+ |
| European Union | $7.99 | $10.99 | $59+ |
| Japan | $5.99 | $6.99 | $59+ |
| South Korea | $4.99 | $5.99 | $59+ |
| Australia | $9.99 | $12.99 | $79+ |
| New Zealand | $6.99 | $10.99 | $59+ |
| Selected Asia | $5.99 | $8.99 | $59+ |
Selected Asia currently includes Hong Kong, Singapore, Malaysia, and Thailand.
Destinations that do not have an available shipping method at checkout are not currently supported.
Free Shipping
Eligible Switch and Standard Keycap products qualify for free shipping when the eligible merchandise subtotal reaches the applicable threshold.
For most supported destinations, the threshold is $59.
For Australia, the threshold is $79.
Free-shipping eligibility is calculated using the eligible merchandise subtotal after discounts and coupon codes.
For example, if an eligible merchandise subtotal is $65 and a $10 coupon reduces it to $55, the order does not qualify for the $59 free-shipping threshold.
Switch and Keycap Orders
Switches and standard keycap sets use our standard shipping structure.
If an order contains both Switches and Standard Keycaps, the two standard shipping charges are not simply added together.
The applicable standard shipping rate is calculated automatically during checkout.
Keyboards and Heavy Products
Keyboards vary significantly in weight, packaging size, and international shipping cost.
For this reason, Keyboards do not participate in the standard $59 or $79 free-shipping promotion.
Certain unusually large or heavy keycap products may also be excluded from standard free shipping.
The shipping charge for these products is calculated separately according to the specific product and destination.
The final shipping amount will be displayed during checkout before payment.
Mixed Orders
If your cart contains a Keyboard or another Heavy Product together with Switches or Standard Keycaps, the shipping groups are calculated separately.
The Keyboard or Heavy Product shipping charge remains payable.
Eligible Switches and Standard Keycaps may still qualify for free shipping if their eligible merchandise subtotal reaches the applicable threshold.
Purchasing a Keyboard therefore does not automatically remove free-shipping eligibility from qualifying lightweight products in the same order.
Order Processing
Orders are normally prepared for shipment within 1–3 business days.
Processing may occasionally take longer during holidays, unusually high order volumes, supplier delays, address verification, or other exceptional circumstances.
Delivery Time
International delivery times vary depending on destination, shipping service, customs processing, local delivery networks, seasonal demand, weather, and other transportation conditions.
Any delivery estimate shown on KeebPilot, during checkout, or in tracking information is an estimate and is not a guaranteed delivery date.
Tracking
Where tracked shipping is available, tracking information will be provided after the order has been dispatched.
Tracking information may not update immediately after a shipping label is created.
Customs, VAT and Import Charges
International shipments may be subject to customs duties, VAT, import taxes, brokerage charges, or other destination-country fees.
Unless checkout explicitly states that such charges are included, these charges are the responsibility of the recipient.
KeebPilot does not control customs authorities or local import charges.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact support@keebpilot.com as soon as possible.
We will try to update the address if fulfillment has not begun, but changes cannot be guaranteed once processing or shipment has started.
Additional shipping costs resulting from an incorrect customer-provided address may be the customer’s responsibility.
Delayed or Lost Shipments
If tracking has not updated for an unusually long period, contact us with your order number.
We will review the shipment status and, where appropriate, investigate the shipment with the relevant logistics provider.
Damaged Shipments
If your order arrives damaged, contact us as soon as possible and provide:
- your order number;
- photos of the external packaging;
- photos or video showing the damaged product.
We will review the issue and provide the appropriate next step.
Shipping Questions
We aim to respond within 1–2 business days. For return-related questions, please see our Returns & Refunds Policy. You can also contact us directly.