Contact KeebPilot

Need help with a product, order, shipping question, return, or compatibility issue?

We’re here to help.

Customer Support

Response time: We aim to respond within 12 hours.

Response times may occasionally be longer during weekends, public holidays, or unusually high support volume.

Product Questions

If you are asking about a product, please include the product name or product URL.

For compatibility questions, it may also help to tell us which keyboard, switches, keycaps, or other components you are currently using.

Order Support

For questions relating to an existing order, please include your Order Number.

Shipping Questions

If you want to confirm shipping before ordering, please include:

destination country;
product or products you plan to order.

You can also review our Shipping Policy for detailed rate and delivery information.

Returns and Refunds

For return, refund, replacement, or damaged-product requests, please include:

order number;
product name;
description of the issue;
relevant photos or video where appropriate.

Please review our Returns & Refunds Policy before sending a product back.

Contact Form

You can also reach us using the form below. For the fastest response, please include as much detail as possible about your question.

By submitting this form, you agree that KeebPilot may use the information you provide to respond to your request. Please see our Privacy Policy for more information.