Returns & Refunds Policy
Last updated: August 27, 2026
We want you to feel confident when ordering from KeebPilot.
If you need to return a product or there is a problem with your order, please contact us before sending anything back.
30-Day Return Period
For eligible non-defective products, you may request a return within 30 days of delivery.
To start a return, contact:
Please include your order number and the product you would like to return.
Do not send a product back without receiving return instructions from KeebPilot first.
Return Condition
For a change-of-mind return, the product should generally be:
- unused;
- unmodified;
- complete with all included parts and accessories;
- in its original packaging where reasonably possible;
- in a condition suitable for resale.
A product may not qualify for a full refund if it has been damaged through installation, modification, misuse, improper handling, or other customer-caused damage.
Opening external shipping packaging solely to inspect the product does not automatically make a product ineligible for return.
Change-of-Mind Returns
If you change your mind, order the wrong product, or decide you no longer want an eligible item, you may request a return within the 30-day return period.
For approved change-of-mind returns:
- the customer is responsible for return shipping costs;
- original shipping charges are generally not refundable;
- KeebPilot does not charge a restocking fee.
Any rights provided by applicable consumer law remain unaffected.
Wrong Product Received
If KeebPilot sends you a product different from what you ordered, contact us and provide your order number and appropriate photos.
After verification, KeebPilot will provide an appropriate solution, such as replacement or refund.
Damaged or Defective Products
If a product arrives damaged or appears to have a manufacturing defect, contact us as soon as possible.
Include:
- order number;
- description of the problem;
- clear photos;
- video where useful.
Depending on the situation, we may provide replacement, replacement parts, refund, or another appropriate solution.
For verified KeebPilot fulfillment errors, transit damage, or qualifying product defects, KeebPilot will bear the reasonable costs required to resolve the issue.
Products That May Not Be Eligible for Change-of-Mind Returns
Products may be excluded when clearly identified before purchase as customized, personalized, final sale, specially ordered, or otherwise non-returnable.
This does not remove rights relating to defective, damaged, or misdescribed goods where those rights cannot legally be excluded.
Refunds
After an approved return is received and inspected, we will confirm whether the refund has been approved.
Approved refunds are normally issued to the original payment method.
After KeebPilot issues a refund, the time required for funds to appear may depend on the payment provider or financial institution.
Order Cancellation
If you need to cancel an order, contact support@keebpilot.com as soon as possible.
If the order has not entered fulfillment or shipment, we will try to cancel it.
Once fulfillment or shipment has begun, cancellation may no longer be possible and the normal return process may apply.
Return Address
Do not automatically return products to the address shown on the original parcel or elsewhere on our website.
Return locations and instructions may vary depending on the product and circumstances.
Contact KeebPilot first and wait for return instructions.
Mandatory Consumer Rights
Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be waived under applicable law.
Start a Return
Email: support@keebpilot.com
We aim to respond within 1–2 business days. For shipping-related questions, please see our Shipping Policy. You can also use our Contact Us page.